Returns & Exchanges
Due to the perishable nature of our freshly roasted coffee, we are unable to accept returns on coffee products. However, if you are unsatisfied with your roast or received a damaged order, our team is dedicated to making it right.
Contact Support
Reach out to our customer experience team within 30 days of your delivery date if there is an issue with your shipment.
Provide Details
Include your order number and a brief description of the issue, such as a damaged bag or an incorrect grind type.
Quality Assessment
Our team will review your request and may ask for a photo of the packaging to help us improve our quality control processes.
Resolution
Once approved, we will issue a replacement shipment of your favorite roast or provide a store credit for your next subscription box.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing